Question 1

Product Missing When Trying to Attach Artwork/Use Template

Accepted Answer

**If you've encountered the issue where a particular product is missing when you go to use your template to make mockups, then

Here’s a step-by-step guide to help you resolve the issue:

Issue 1: Ensure Your Product is Either Published to Etsy Or Synced with Simply Listed

Before attaching artwork, make sure your product has been successfully published to Etsy or if you are saving your product as a draft on Printify, then you will need to manually hit the "Sync" button for it to show up as an option. These are the two ways that Printify sends Simply Listed the up to date listing information from their website.

Issue 2: Check Product Variant and Print Provider Match The Template

Sometimes, the issue can occur if the print provider or product variant in Printify doesn’t match with your Simply Listed template. Here's how to ensure everything aligns:

Open your Printify account and check the product you want to use.
Ensure that the print provider and product variant in Printify match the settings you’ve selected in Simply Listed.
If you’ve recently changed any variants or print providers in Printify, make sure to publish those changes to Etsy for Simply Listed to get those updates. ![Where to look to see if the information matches between Printify & Simply Listed](https://storage.crisp.chat/users/helpdesk/website/4dcb6ab716b32000/i

Question 2

Mockup Is Only Showing The Default Color (Wrong Color Design On Mockup)

Accepted Answer

If your mockup is showing the wrong color design from Printify or seems to be putting the default design on all of the mockups, then please follow the steps below to resolve this issue!

1. Check Color Tagging

Mockups may not work properly if the color tagging isn’t set up correctly. Follow these steps to check:

First Check if your print areas are tagged yet

Open your template and look at each print area.
Each print area should display something like: "front front front" followed by the color tag (e.g., "black black black"). Tagging the color of each print area is how Simply Listed knows which design file to grab from Printify for each shirt.

If your colors are tagged, please check the following:

Make sure you tagged the correct color, on Printify sometimes there will be a "Navy" and a "True Navy" or a "Black" and "Heather Black" and you do need to tag the exact same on on Simply Listed that you have a design on Printify

If the colors aren’t tagged, edit the template:

Click on the print area
Manually tag the correct color for each print area.

Here is also a short video walking you through the process as well: Watch Video

|| If the color tagging button is grayed out, make sure to click directly onto the print area, then you will see the color button turn green!

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Question 3

Missing Etsy Listing While Sku Linking?

Accepted Answer

If you don't see the Etsy listing that you are looking to link skus to, or you even search for it and it doesn't come up then this is the fix!

Simply Listed automatically only search's the listings in the draft folder on Etsy, if your listing is Active on Etsy or in another folder, then click the dropdown that says "Drafts" and change it to the folder that matches your listings location on Etsy!

Question 4

Upgrade My Subscription?

Accepted Answer

Upgrading to the Pro Plan After Using Your Monthly Mockup Limit

If you start on the Normal Plan and use all 100 mockups for the month, you can upgrade to the Pro Plan at any time to unlock unlimited mockup creation.

I | If you upgrade from Monthly ($15 100 listings worth of mockups per month) to Monthly Pro ($30 Unlimited mockups), you’ll be charged a prorated amount today based on what you’ve already used on the $15 plan. Your subscription date will restart, and going forward you’ll pay $30/month. | When you click the upgrade button, you’ll see exactly what your prorated first payment will be. |

For Yearly to Yearly Pro, you will also get charged a pro rated amount that you will approve before upgrading on the subscription page.

To upgrade, go to the button on the bottom left and click My Account and select **Subscribe **on the plan you would like to upgrade to.

|| If you are not ready to upgrade, then you can check under the plan you are subscribed to currently for the Payment Due date, this is the date your mockups will renew the following month. If you are on the yearly then it would just be the same day of the month that shows there.

If you have any questions, feel free to reach out to our support team!

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Question 5

Mockup Does Not Match Any LIstings/Won't Publish To Etsy From Approval Queue

Accepted Answer

If you want to just publish the mockups to Etsy right away, then click the three dots on the bottom of the box for those mockups and click **"manual linking" **then "Select Etsy Listing". This will bring up your listings for you to quickly just tell us which Etsy listing to publish the mockups to! If you continue to have this issue, feel free to check out the troubleshooting steps below or reach out to our customer support staff!

If you are receiving this message "Mockup Does Not Match Any LIstings" or If you're trying to publish mockups to Etsy but it won't load

This issue is most likely due to The Printify product that is being used to create the mockup has not been published to Etsy yet.- To correct this please publish your Printify product to Etsy and then try to add the mockups from Simply Listed again.
If this does not fix the problem and you have multiple Etsy stores connected to Simply Listed, please verify that you are connected to the correct Etsy shop. - Verify this by checking which Etsy shop is showing on the top left of any Simply Listed page. - If the wrong shop is showing, then please click the shop and you can switch between them.
If this is not the issue, then please try republishing this listing from Printify to Etsy again incase there was an error when it was listed or any changes were made that altered it since you publishe

Question 6

How To Cancel My Subscription?

Accepted Answer

We're sad to see you go, but you can cancel your Simply Listed subscription at any time.

To cancel your subscription, start by going to the bottom left of the screen to your My Account page.

|| You can find your My Account page by clicking on your name in the bottom left menu and clicking on 'My Account' from the sub menu.

Once on your My Account page, scroll to the bottom to access the Subscription Details Section.

To the right of the plan you're subscribed to, you will see a "Cancel Subscription" button.

To cancel your Simply Listed subscription, click Cancel Subscription.

This will stop the next payment from Simply Listed from coming out of your account. This will not provide any refund for the current time frame.

| You will still have until the end of your current paid subscription time to use Simply Listed's features and we will store your listing templates for 4 months.

If you have any questions, please contact support below.

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