Question 1

Product Missing When Trying to Attach Artwork/Use Template

Accepted Answer

**If you've encountered the issue where a particular product is missing when you go to use your template to make mockups, then

Here’s a step-by-step guide to help you resolve the issue:

Issue 1: Ensure Your Product is Either Published to Etsy Or Synced with Simply Listed

Before attaching artwork, make sure your product has been successfully published to Etsy or if you are saving your product as a draft on Printify, then you will need to manually hit the "Sync" button for it to show up as an option. These are the two ways that Printify sends Simply Listed the up to date listing information from their website.

Issue 2: Check Product Variant and Print Provider Match The Template

Sometimes, the issue can occur if the print provider or product variant in Printify doesn’t match with your Simply Listed template. Here's how to ensure everything aligns:

Open your Printify account and check the product you want to use.
Ensure that the print provider and product variant in Printify match the settings you’ve selected in Simply Listed.
If you’ve recently changed any variants or print providers in Printify, make sure to publish those changes to Etsy for Simply Listed to get those updates. ![Where to look to see if the information matches between Printify & Simply Listed](https://storage.crisp.chat/users/helpdesk/website/4dcb6ab716b32000/i

Question 2

Design Is Lower Than It Should be Or In The Wrong Spot?

Accepted Answer

Fixing Design Size and Placement Issues in Simply Listed

If your template looks correct and the print area appears properly positioned, but your designs shrink or shift lower each time you test, then there are two potential easy fixes!

1. Ensure Your Design Stays Within the Print Area

Unlike other platforms, Simply Listed requires your entire design—including any transparent space—to be fully inside the dotted print area in Printify.

🔍 Common Issue: If any part of your design, even transparent areas, extends outside the dotted lines, the final mockup may not display correctly.

📷 Example:
Example of transparent part of design going outside of print area

How to Fix It

To prevent this issue, make sure your design is sized exactly to fit within Printify’s recommended dimensions before uploading. Here’s how:

Find the Correct Design Dimensions in Printify:

Open the design upload page in Printify.
Click the "i" (information) button in the top left corner.
Note the exact recommended dimensions.

Create Your Design at the Correct Size:

Use a canvas size that matches Printify’s recommended dimensions.
Ensure that no part of the design extends past the print area, including transparency. ![](https://storage.crisp.chat/users/helpdesk/website/4dcb6ab716b32000/img3433

Question 3

Mockup Is Only Showing The Default Color (Wrong Color Design On Mockup)

Accepted Answer

If your mockup is showing the wrong color design from Printify or seems to be putting the default design on all of the mockups, then please follow the steps below to resolve this issue!

1. Check Color Tagging

Mockups may not work properly if the color tagging isn’t set up correctly. Follow these steps to check:

First Check if your print areas are tagged yet

Open your template and look at each print area.
Each print area should display something like: "front front front" followed by the color tag (e.g., "black black black"). Tagging the color of each print area is how Simply Listed knows which design file to grab from Printify for each shirt.

If your colors are tagged, please check the following:

Make sure you tagged the correct color, on Printify sometimes there will be a "Navy" and a "True Navy" or a "Black" and "Heather Black" and you do need to tag the exact same on on Simply Listed that you have a design on Printify

If the colors aren’t tagged, edit the template:

Click on the print area
Manually tag the correct color for each print area.

Here is also a short video walking you through the process as well: Watch Video

|| If the color tagging button is grayed out, make sure to click directly onto the print area, then you will see the color button turn green!

#

Question 4

Why Should I Click "Hide In Store" When Publishing From Printify?

Accepted Answer

Why Should you click "Hide In Store" When publishing products from Printify to Etsy?

The reason we recommend clicking "Hide In Store" on Printify when publishing your items to Etsy, is so that your item will not be visible to customers until you have uploaded your mockups to it and finalized the listing. Clicking "Hide in Store" just puts the Printify listing into your Draft folder on Etsy until you click the publish button when the listing is ready to be shown to customers and be live on Etsy.

This is NOT a requirement and you can just publish the listings as live immediately if you prefer!

Why does my Printify listing still show as "Hidden" after clicking "Hide in Store" but then making the listing live?

If you use the hide in store feature, Printify will not update to show that you listing is live on Etsy, it will just keep saying "Hidden" forever and that is OK. Any orders that come in for this item will still be fulfilled automatically like normal!

Question 5

Missing Etsy Listing While Sku Linking?

Accepted Answer

If you don't see the Etsy listing that you are looking to link skus to, or you even search for it and it doesn't come up then this is the fix!

Simply Listed automatically only search's the listings in the draft folder on Etsy, if your listing is Active on Etsy or in another folder, then click the dropdown that says "Drafts" and change it to the folder that matches your listings location on Etsy!

Question 6

How To Create Multi Item Listing Templates

Accepted Answer

How to Create Mockups for Multiple Products in One Template or Mockups For Group Shirts

To create templates for listing templates with multiple items selling in it like shirts with sweatshirts or adult shirts, kids shirts and baby shirts for example, then you will create a "Custom Template" Here is how the process works and a link to the full tutorial on our youtube channel!

Click create new template
Select "Custom Template"
Select your up to 10 mockup images including any mockups, photo cards and size charts
Add your placeholder that is the exact size of your design files to each mockup image to tell Simply Listed where your design is going to go, how big it is and if you want us to lower the opacity on the design once we add it to your image (Note we will replace your placeholder with your design exactly so make sure you are saving your designs on the Canvas where they need to be placed and test your template before creating the mockups if you are unsure if you saved your design in the right spot)
Name your template and save!
Make sure to TEST your template by clicking the three dots on the bottom of the template and clicking test, this way you can make any changes needed to your template before creating mockups, that way you don't waste any of your listing credits!
Once your template is working correctly, you can click the template, upload your artwork and click create mockups!
Head to the approval queue and if you love the mockups,

Frequently Read Articles

Browse All Categories