Articles on: Listing Templates

Mockup Is Only Showing The Default Color (Wrong Color Design On Mockup)

If your mockup is showing the wrong color design from Printify or seems to be putting the default design on all of the mockups, then please follow the steps below to resolve this issue!

1. Check Color Tagging

Mockups may not work properly if the color tagging isn’t set up correctly. Follow these steps to check:

First Check if your print areas are tagged yet

Open your template and look at each print area.
Each print area should display something like: "front front front" followed by the color tag (e.g., "black black black"). Tagging the color of each print area is how Simply Listed knows which design file to grab from Printify for each shirt.

If your colors are tagged, please check the following:

Make sure you tagged the correct color, on Printify sometimes there will be a "Navy" and a "True Navy" or a "Black" and "Heather Black" and you do need to tag the exact same on on Simply Listed that you have a design on Printify

If the colors aren’t tagged, edit the template:

Click on the print area

Manually tag the correct color for each print area.

Here is also a short video walking you through the process as well: Watch Video

If the color tagging button is grayed out, make sure to click directly onto the print area, then you will see the color button turn green!

2. Check for Duplicate Design Files in Printify

If color tagging isn’t the issue, another common problem is multiple design files uploaded to the same color in Printify.

To check this:

Open the editor page in Printify.
Look at the bottom right corner—if you see two design files for the same color, remove one.

📷 Example:

3. Printify Sync Issue

Sometimes, the issue is a temporary sync error between Printify and Etsy. If the steps above don’t work:

Go back to Printify and click "Publish" to Etsy again.
Then, try remaking the mockups in Simply Listed.

Still Need Help?

If none of these solutions fix the issue, please send our support team:

A screenshot of your Printify editor page, showing the full screen.
A screenshot of your Simply Listed template, showing the print areas and color tagging.

We’ll take a closer look and help troubleshoot further!

Thanks for your patience—we’re happy to help! 🚀

This is a solution for if it's not grabbing your light variants, or not grabbing your dark variants i

Updated on: 02/02/2025

Was this article helpful?

Thank you!